T-Mobile's new Mobile Command Center allows both incident responders and T-Mobile's regional support to mobilize, coordinate efforts, and ultimately support the community in a faster and more efficient way.

T-Mobile invests in network resources and expands its emergency response fleet to keep people connected when disaster strikes

published 3 hours ago

Submitted by T-Mobile

BELLEVUE, Washington, June 7, 2022 /CSRwire/ — T-Mobile (NASDAQ:TMUS) is taking big strides to be ready for any seasons of hurricanes and wildfires this year. From making huge investments in network resilience that added thousands of standby generators to its resource inventory, to expanding the emergency response fleet to include more vehicles with WiFi connectivity, to launching a new consumer-focused educational collaboration with The Weather Channel, Un-carrier wants communities to know They serve all over the United States that the Magenta team supports.

“With forecasters anticipating another round of challenging summer weather events in 2022, T-Mobile teams have taken proactive steps throughout the year to prepare so that we can be there in the communities we serve when they need it most,” the T-Mobile president said. Neville Ray. “Investing in our network, expanding our fleet of emergency response equipment, and preparing our teams to mobilize, ensures that T-Mobile appears quickly whenever and wherever we need it. Our sincere hope is that communities are not affected, but we will be prepared for whatever may come.”

T-Mobile’s new Mobile Command Center allows both incident responders and T-Mobile’s regional support to mobilize, coordinate efforts, and ultimately support the community in a faster and more efficient way.

ready for any eventuality

Disasters can be unpredictable, so T-Mobile teams aim to be prepared for any eventuality. Before, during and after a weather or disaster event, the Un-carrier focuses on ensuring support for customers, first responders, and communities.

Communication and collaboration
Ongoing communication and collaboration between T-Mobile teams and with other partners is critical to staying informed and keeping customers in the know. This includes:

  • I work with meteorologistsincluding StormGeo, to accurately track events and understand potential risk.
  • Launching a new educational collaboration with weather channel To present slides with tips and tricks on how to prepare for, manage, and recover from weather events.
  • Partnering with local authorities on proactive consumer communication, for example, working with California electric utilities to issue alerts to customers about Power shutdown for public safety This will also help reduce the risk of fires caused by electrical infrastructure in severe weather.
  • Aligning T-Mobile’s network, community, and retail teams to grow Comprehensive Incident Response Plans That ensures network connections are restored, supplies such as pre-lit devices, cell phone charging banks and charging cables, and retail stores can safely reopen to help customers.
  • Bring these teams together, along with emergency management personnel in industry and local and state government agencies, to practice Preparedness exercises.
pocket mesh
pocket mesh

Network and community response readiness
When it comes to network readiness, flexibility and redundancy are critical. T-Mobile is now taking measures that will allow an un-carrier the ability to maintain connectivity with limited disruption even in the worst conditions, including:

  • Having technicians and engineers ready to work network Operations Centers (NOCs) where they will monitor network traffic requirements and weather impacts wherever needed, 24/7.
  • Equip T-Mobile network switches, data centers, points of presence, and other critical locations with more stationary standby generators More than ever, thanks to multiple years Network hardening investment who added Thousands of new standby generators And the Advanced Relief and Recovery Tools In hurricane-prone areas.
  • Significantly Increasing the number of portable generators It can return power to tower locations where permanent generators cannot be used and Test regularly All sites.
  • increasing The size and types of its fleet of emergency response vehicles, Including the addition of Wi-Fi/charging trailers that can pull available wireless signals and provide Wi-Fi connectivity; mobile command centers with computer workstations, integrated charging ports, satellite connectivity and Wi-Fi; Towing cars are equipped with two-way radio, phone storage, charging cords and portable chargers.
  • proactive Assign expert engineers and technicians to make a quick assessment Impacts and initiating network recovery with temporary solutions such as Satellite Cells on Wheels (SatCOWs) and Satellite Cells on Light Trucks (SatCOLTs).
T-Mobile Deploys a Small Satellite During Hurricane Michael in 2018
T-Mobile Deploys a Small Satellite During Hurricane Michael in 2018

How can customers be prepared

Customers can take steps to prepare themselves before and during weather events as well. Here are a few:

In the event of a power outage and other service interruptions:

  • Set up Wi-Fi calling. Important: If you called 911 using Wi-Fi calling, give the operator your address.
  • Keep calls to a minimum and as short as possible or send text messages.

more information

Customers and the community can stay updated on T-Mobile’s response and recovery efforts:

  • T-Mobile or Metro by T-Mobile customers can call 611 from their phone. Sprint customers can call 888-211-4727.
  • Check out T-Mobile Newsroom. Follow T-Mobile Chief Technology Officer Neville Ray and the official T-Mobile newsroom account (TMobileNews) on Twitter.
  • Read more about how T-Mobile prepares for and responds to disasters on the T-Mobile website.

* Wi-Fi Calling: A capable phone and Wi-Fi connection are required; Plan minutes may be missing. Most devices will not switch between Wi-Fi and a wireless network. Refer to the user manual for your device and specific service for details.

About T-Mobile
T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering state-of-the-art 4G LTE and nationwide transformative 5G that will provide reliable connectivity for everyone. T-Mobile customers benefit from an unparalleled combination of value and quality, its steadfast obsession with providing them with the best possible service experience and an indisputable drive for disruption creating competition and innovation in wireless and beyond. Headquartered in Bellevue, Washington, T-Mobile provides services through its subsidiaries and operates its leading brands, T-Mobile, Metro by T-Mobile and Sprint. For more information, please visit: https://www.t-mobile.com.

Media contact
US Media Relations T-Mobile MediaRelati[email protected]
[email protected] Investor Relations

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As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) Define the way consumers and businesses purchase wireless services by creating ground-breaking products and services. The company’s state-of-the-art 4G LTE network nationwide provides great wireless experiences for millions of customers who don’t want to compromise on quality and value.

Headquartered in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile.

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